Ybet Casino - Player’s experiencing difficulties withdrawing his winnings.

Hallo

Ich werde mehere Emails an den Support geschickt und nach 1 Woche immernoch keine Antwort erhalten.

Ich wollte nachfragen wann meine Auszahlungen bearbeitet werden und ich wollte danach mein Konto sperren .

Danke für eure Hilfe

Dear Sefedin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene.

Looking forward to hearing from you.

Best regards,

Petronela

Hallo

Ich habe keine Informationen erhalten, was soll ich jetzt tun da ich keine Antwort von ybet erhalten habe

Could you please advise if your account has been verified already? Thank you.

Ja gestern

Bitte helft mir mein Konto sperren zu lassen. Ich bin spielsüchtig und bekomme keine Antwort

Dear Sefedin,

I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"TERMINATION

You may terminate this Agreement at any time by notifying Ybet.com in writing that you wish to close the account.

Ybet.com may, at its own discretion, edit or terminate this Agreement at any time. The loyalty level or VIP status will be lost upon closure of the account.

Upon termination of your account Ybet.com shall refund any funds, which may be in your account over and above any amount owed to Ybet.com.

..."

I would recommend sending a message including all the relevant information via "Contact US" form (here). Unfortunately, I haven't found any email address. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, the message "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Dear Sefedin

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Die Ignorieren mich immernoch. Bitte helfen um mein Konto permanent zu schließen

Thank you very much, Sefedin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: Could you please advise if you have received your winnings already?

Hello Sefedin,

I looked at your complaint and will do my best to help you. I would like to invite Ybet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal and why you didn't block his account?

Auszahlung hat geklappt. Jede meiner Emails wurde bisher nicht beantwortet.

Mein Konto wurde Schon mal geschlossen aber nicht permanent.

Bitte konto permanent löschen

Dear Sefedin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru