Yakuzabet Casino - Player’s account is closed due to alleged duplicates.

Hey, I deposited 30 euros as a new player and won 700. I talked to live chat twice, and then my account was deactivated. They say the reason is duplicate, but that's not true. I was never there before. I even activated my email and everything. They're scamming people.

Dear chiller19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification? 

Have you accumulated your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Hey, I was new there. Firstly, I don't normally register at the casino because they don't have a 100% bonus.

I sent kyc before it was activated, I was already blocked in the middle of playing, my balance was 0 euros and my account was blocked, I've never experienced anything like that before and I've played over 100 casinos :) I didn't take a screenshot, I was blocked straight away. There was only a bonus on a wheel that I wired and got free money, you don't have to wager anything. As soon as you win something you get blocked and they say duplicate, so ridiculous, why did I have to activate my email, only play with the email

Dear chiller19, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you deposit money using a payment method that is in your name?