Yabo Casino China - Player’s account has been disabled.

My account was blocked without any reason, and I didn't give any reasons or details. If there is any problem, I have taken a screenshot of my betting record, and there is no problem. After many phone calls and communication with customer service, I still didn't give the reason for the ban. I just said that I was in violation of the Betting Rules. According to my screenshot, I didn't violate any of the rules and asked ban

Dear lan chuan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Did you receive any explanation from the casino why your account has been deactivated?

Ideally, please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

ok,can i use skype to communicate with you?

I don't receive any explanation of yabo platform.

Dear Asian Expo members, Hello!

Thank you for your support for Yabo sports. Your support is our biggest motivation~

There are illegal operations in your account. The system detects them together with the three parties and cannot handle them for you! Members who violate the rules are not welcome

I wish you a happy game and a lot of profits!here is there reply

there is any reply?

Thank you, lan chuan, for your replies. Could you please advise the correct casino website link, since the complaint has been filed under Yebo Casino but comments inside the thread indicate that the issue is related to Yabo Casino https://www.yabo.uk/? 

www.yabovip113.com it is

Thank you very much. Additionally, could you please advise if it is sports betting related issue?

we can talk here more convenient .

Hello lan chuan,

Firstly, thank you very much for confirming the correct casino website. We will add the Yabo Casino to our database and afterwards, I will switch this complaint.

Secondly, I would like to ask you to reply to my questions here, not via Skype. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.

Please forward any relevant communication to petronela.k@casino.guru. 

okok thx then i am waiting for your help.

Perfect. Meanwhile, please forward any relevant communication to petronela.k@casino.guru.

any relevant commnnication mean and evidence?

Any communication between you and the casino that could support our case. I would like to check what exactly you've been accused of. Thank you.

ok got it

But all the communication seems that is chinese

We'll use a translator 🙂

The specific content of the charges said three points, both sides bet Long Hu set Lido account bet

I have sent the relevant commnication ,did you recive?

I did receive all the screenshots. Thank you very much. I'll just wait now for the correct casino to be added to our database.

thx i am waiting for your help,which evidence do you need , i have call them(yabo cs)many times,they do not give me any reason that ban my account(anhan1) I also consulted an internal staff (but not a core staff) of Yabo, who can see all my betting records. He thinks that I have no illegal betting behavior, but he has no right to help me unseal. I can only keep calling their customer service and consulting online customer service to try. Please help me. thank you

Thank you very much, lan chuan, for forwarding all the communication. Do I understand correctly that your account has been disabled after an accusation of "unusual betting behavior while playing the Dragon and Tiger"? Have you, by any chance, downloaded your game history before your account got blocked? 

so sad no i just Screen capture of part of the game record

over 15 days how can i get my money back

Do I understand correctly that your account has been disabled after an accusation of "unusual betting behavior while playing the Dragon and Tiger"? 

right

Bro what way that can i get my money back, they don't want to pay dor that

for

Thank you very much, lan chuan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thx

Hello Ian chuan!

From now on, I'll try my best to help you with your issue. I would like to invite Yabo Casino's representatives to join this discussion in order to resolve the situation.

okok i got it waiting for your response

Their online customer service will not help anything, only the formula of the answer, you may only find the internal high-level person in charge, in order to solve the problem

We would like to ask Yabo Casino China to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Maybe they don't care

I want to know that any ways that can force them give my money back, i need some advise

Hello Ian Chuan!

Despite our best efforts, we were not able to reach Yabo Casino's representatives in any way. Unfortunately, we are not able to proceed with solving your issue and we are forced to close this complaint as 'unresolved'.

My advice to you would be to contact one of Yabo Casino's Licensing Authorities, however I was not able to reach the website of the casino, due to the location.

According to the latest information we have, this casino should possess British Virgin Islands and Pagcor licenses, please try contacting one of these.

Please, let me know if you decide to do so.

I want to contact with pagcor. But i don't have the way to contact with them. All my message is no response,so how can i contact them and get my many back.

If you want to visit yabo webiste, you can use the vpn.

Hello Ian Chuan!

What way did you try to reach PAGCOR? I did a quick research and I found a few phone numbers, emails and they also have a Facebook page, with chat option.

I sent the email for them,

Hello Ian Chuan!

Are you able to try Facebook chat or telephone with PAGCOR? Please note, this licensor is not very responsive when it comes to player's complaints. I think the best way would be to try to contact them with every method possible. There is also possibility, that they will reply to the email you sent.

Here are some contacts that I found:

https://www.facebook.com/pagcor.ph/

https://www.pagcor.ph/contact-us.php

ok i will try

Hello Ian Chuan!

Did you manage to contact the PAGCOR successfully?

Hello Ian Chuan!

I'd suggest that we wait, could you please forward me your initial message that you sent to them? You can do so by sending it to 'martin.d@casino.guru'.

I have sent your email, do you receive

Hello Ian Chuan!

I have received your email. You mentioned all the necessary information and the only thing left to do is to wait, I suppose you will receive some kind of answer soon.

ok

Hello Ian Chuan!

Did the PAGCOR manage to respond to your messages?

It is there response

Dear Ian Chuan!

According to the response from the Licensing Authority, it seems, that they are overwhelmed by the amount of complaints and it may take some time for any response to be sent to you.

Unfortunately, in this situation we have our hands tied and we can only wait for whichever decision will be made by PAGCOR. Therefore, I am closing this complaint as 'unresolved', which will have a negative impact on the casino's rating. Both sides can reopen this complaint at any time, when there will be any relevant updates to this case.

Ian Chuan, feel free to stay in touch with me via my email address 'martin.d@casino.guru', if there will be any news or anything you'd like to point out.

Dear lan chuan,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at peter.c@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Peter

Dear lan chuan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.