HomeComplaintsYabby Casino - Player's crypto deposit not credited to account.

Yabby Casino - Player's crypto deposit not credited to account.

Amount: $15

Yabby Casino
Safety Index:High
Submitted: 10 Oct 2023 | Case closed : 24 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Texas had reported an issue with Yabby Casino concerning a small Ethereum deposit that had not been credited to his account. Despite his attempts to resolve the issue through customer support, it had remained unresolved. We had reached out to the player for more information and extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation. Therefore, the complaint was rejected.

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1 year ago

I made numerous deposits using crypto with Yabby Casino. Unfortunately a small ETH deposit was not credited to my account. I have provided the delivery address along with the block chain information, showing proof the deposit was received. I have used live chat more than 10 times and still nothing accomplished, they disconnect me because they would rather spend time collecting deposits from others. I sent three emails to Yabby support and attached the block chain. No response!!!

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1 year ago

Dear Swd4494,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Do I understand correctly that you have made successful deposits before using the same deposit method? Could you please post here (or forward me) the deposit receipt and deposit/cashier history? You should be able to find it in your player's account. My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Swd4494,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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