The player from Texas had reported an issue with Yabby Casino concerning a small Ethereum deposit that had not been credited to his account. Despite his attempts to resolve the issue through customer support, it had remained unresolved. We had reached out to the player for more information and extended the response time by 7 days. However, due to the lack of response from the player, we were unable to proceed with the investigation. Therefore, the complaint was rejected.
Yabby Casino - Player's crypto deposit not credited to account.
Amount: $15
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
I made numerous deposits using crypto with Yabby Casino. Unfortunately a small ETH deposit was not credited to my account. I have provided the delivery address along with the block chain information, showing proof the deposit was received. I have used live chat more than 10 times and still nothing accomplished, they disconnect me because they would rather spend time collecting deposits from others. I sent three emails to Yabby support and attached the block chain. No response!!!
Public
Public
6 months ago
Dear Swd4494,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you have made successful deposits before using the same deposit method? Could you please post here (or forward me) the deposit receipt and deposit/cashier history? You should be able to find it in your player's account. My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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