Dear Swd4494,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you have made successful deposits before using the same deposit method? Could you please post here (or forward me) the deposit receipt and deposit/cashier history? You should be able to find it in your player's account. My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Dear Swd4494,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you have made successful deposits before using the same deposit method? Could you please post here (or forward me) the deposit receipt and deposit/cashier history? You should be able to find it in your player's account. My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina