Yabby Casino - Player claims that payment has been delayed.

Hello... Yesterday I tried to withdraw $483 from my account at yabby casino. As always they send a confirmation email to confirm your withdrawal, however I cannot reply back to this email because their company doesn't accept emails from outlook.com, For whatever reason it comes back to me undeliverable. I dealt with this last time I made a withdrawal and they just sent the email to my alternative email at gmail. They said I couldn't do it this time and I had to change my email, even though it's their issue not mine. I went ahead and sent my document which was a selfie holding a piece of paper that said yabby Casino, yesterday's date and my username, also holding my ID. I was originally told that he had to go to documents Department... no reply from them back and forth I have now sent over 40 emails from everybody telling me different departments to send my document to. All I am trying to do is change my email address so I can reply to there withdrawal confirmation email. I have now been ignored my last 10 or 15 emails nobody is replying to me from any Department. I didn't want to do a complaint for something so simple as changing my email but now it seems that though they are delaying on purpose. I have talked to live chat several times they seem eager to help me, and then reply with I just have to wait for an email back from them .I try to talk to a supervisor they wouldn't let me. I really would like to make this withdrawal. I also had this issue with extreme casino and Limitless casino and I switched my email with them and it took maybe 5 minutes to do on both of those sites. So it's not a wait and get verified thing it's something very simple. my document was correct and all the correct information on it. I know you're supposed to wait a few days or whatever but this is just changing my email not getting verified. Everyone is ignoring me now and I need help.

Again... This is an issue with their email not mine. I use Outlook which is Microsoft email the world's largest, so it's something on there end and I shouldn't even have to change my email. I'm sure there's somebody at that casino they can figure out why my email is not going through. There is nothing in their terms and conditions saying that I cannot use outlook.com

I understand they are one of your highest recommended casinos but I have had nothing but problems the last couple times I went there. Just the other day it took six hours to receive my Bitcoin deposit which was then added to a loyalty reward and I wasn't told and lost my whole deposit.

I know it's usually cut them to give them several days to reply but is there any way we can expedite this issue because it's so simple as changing an email. I really need to it's all that money and it's nothing that I did it's their email. Nothing in terms and conditions say that I can I use an Outlook email so there's nothing really for them to argue or disagree with. Hopefully I don't need to... But I can attach the 30 or some emails I sent, the live chat transcripts anything that you need.

I would appreciate any help you could give me and thank you very much. Let me know if you need anything else for me.

Best Regards,

Greg

Dear gpro54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This has been resolved. Thank you very much!!

Best Regards,

Greg M***

Awesome news, gpro54. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.