The player's deposit did not arrive for unknown reason. The complaint was resolved as the player's deposit got credited.
X1 Casino - The player's deposit did not arrive.
Amount: €25
X1 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
X1 Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear x1 team.. I've been waiting for many hours.. for my cash-to-code top-up.. which you canceled.. after payment..! I have all the screenshots...like proofs...that i deposited...and...still waiting for my money on my x1 casino account please...finally post it to my account manually.. .! all transactions are cancelled..after deposit!..support..is just putting me off....! I have loaded 100,000 euros by cash to code... but never never.. was canceled after the deposit.. the amount!!!!!
Automatic translation:
Public
Public
2 years ago
Dear rocketboy68305,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
2 years ago
Translation
Hello dears..
Unfortunately.. nothing happened until now.. in the chat.. ! The support.. said after 48 hours.. the Cassino page should have been updated.. then it should have been booked to my account!.. The cash to code.. was in pending ..status.. after deposit.. approx. 60 min I waited.. was.. the amount 25 euros.. canceled.. for whatever reason.!! I've been playing online casinos for 10 years.. ! and still niiee.. with a cash to code deposit.. after processing.. the money was cancelled..!! and I have never.. had to wait 48 hours... for a direct deposit...for my money...! I think .. and I know it too .. that I no longer see my money back ...! Mountenberg LTd.. says it all..! Scam Casino!!!! watch after!
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