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X1 Casino Review

Casino closed

X1 Casino has been closed and no longer operates.

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Mountberg B.V.
2022
> $1,000,000
OverviewUser reviews12Safety Index explainedDiscussion4

Casino closed

X1 Casino has been closed and no longer operates.

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X1 Casino Review

In this review of X1 Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. X1 Casino has Low Safety Index of 4.2, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Continue reading our X1 Casino review to find out more about this casino and determine if it's the right fit for you.

Is X1 Casino fair and safe? Safety Index explained

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of X1 Casino, we thoroughly read and reviewed the Terms and Conditions of X1 Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based upon our estimates and collected information, we consider X1 Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

We did not find X1 Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All in all, when combined with other factors that come into play in our review, X1 Casino has landed a Low Safety Index of 4.2. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Note: To the best of our knowledge, X1 Casino is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of X1 Casino. They had a negative effect.

X1 Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of X1 Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to X1 Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 4 complaints directly about this casino in our database, as well as 15 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,445 black points in total, out of which 16,982 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of X1 Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 12 players, X1 Casino does not have a User satisfaction score yet. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

X1 Casino company information and licenses

X1 Casino belongs to Mountberg B.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

X1 Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..

About payment methods and win and withdrawal limits

X1 Casino accepts 31 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, SOFORT Überweisung, Giropay, Neosurf, AstroPay, Online bank transfer, Wire-transfer, Bank transfer, Flexepin, MuchBetter, Dolcepay, Cashlib, Jeton, Geniwallet, Bitpace, MiFinity, eZeeWallet, Coinspaid, Noda pay, SEPA, BankID, Pay4Fun, CashtoCode, Binance Pay, Interac.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits Win limits
EUR 5,000 per week No win limit
EUR 20,000 per month
GBP 5,000 per week
GBP 20,000 per month
NOK 50,000 per week
NOK 200,000 per month
CAD 7,000 per week
CAD 28,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at X1 Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
German Yes Yes Yes24/7
French Yes Yes Yes24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at X1 Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say X1 Casino has a good customer support based on the responses we have received during our testing.

X1 Casino casino games and slots

You can play these types of games at X1 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Table games.

Titles supplied by 55 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Booongo (BNG), MrSlotty, Relax Gaming, Betgames, Smartsoft Gaming, Fantasma Games, Swintt, Wizard games, Felt Gaming, BF Games, Spribe, Gamomat, OneTouch, Kiron Interactive, Revolver Gaming, Triple Profits Games (TPG), Vivo Gaming, Bombay Live, PlayPearls, PGsoft (Pocket Games Soft), Oryx Gaming, Fugaso, Virtual Generation, Felix Gaming, AvatarUX, Fazi, Kalamba Games, Games Global, Hacksaw Gaming, Asia Gaming.

X1 Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 11 bonuses offered by X1 Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on X1 Casino bonuses to learn more about this casino's offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (4)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers
Show all (55)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • ELK Studios
  • Big Time Gaming
  • Tom Horn
  • Evoplay
CASINO SCREENSHOTS
x1casino_homepage_desktop
x1casino_game_gallery_desktop
x1casino_promotions_desktop
x1casino_homepage_mobile
x1casino_game_gallery_mobile
x1casino_promotions_mobile

Positives

  • Good selection of game providers
  • Fast and professional customer support

Negatives

  • Low withdrawal limits
  • Relatively new casino, not yet proven by time

Interesting facts

  • Small international casino
Author & Guarantor: Burak Onder Last updated: 19 Dec 2023 Anything incorrect or missing? Let me know
Casino Bonuses

X1 Casino bonuses

Browse all bonuses offered by X1 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (12)

User reviews of X1 Casino

This is a place to share experience with X1 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 12 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

• 1 year ago
vote 0
Don't play, it's the classic casino that avoids paying the winnings
few slots and with constant disconnection, they don't respond to email support
  • kyc impossible to overcome
  • limited payments
• 1 year ago
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
(UPDATE:)
It's been 10 days now and the payout has still not been processed. I'm really getting annoyed and have opened a complaint. The casino's live chat always comforts me and tells me the withdrawal will be processed soon. But I'm slowly becoming suspicious. Hence the most negative rating, as I am afraid that I will no longer see the money.
Update: 17 days have passed and nothing has happened! Do not play at this casino. They just don't pay. It's madness
FINAL UPDATE: I received the payout confirmation today (after 19! days).
  • verification easy
  • Longer payout time than stated
  • low withdrawal limits
• 1 year ago
I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
  • verification easy
  • Longer payout time than specified
  • low withdrawal limits
• 1 year ago
I liked this casino until I made a good gain, and it came out to me as an excuse that I supposedly did a kind of "bonus hunt" when I deposited 10 euros (withdrawal 300+ euros...) when I just couldn't see my wagger and customer support and their financial department was unclear, so they came up with a bogus excuse not to give me my winnings, not refund my deposit + ban my account. Run away !
  • Games are nice
  • Front is cool
  • Nothing Else
  • Support does not have any infos
  • Financial Department
  • Withdraw are scam
• 1 year ago
The only positive I would say is that the bonuses are non-sticky.
Otherwise bonuses only possible against high deposits and
break all records for wager requirements.
For example 50 euro deposit, 25 euro bonus. Wager: 3000 euros.
Which would then be a wager of Bonus x120.

So far 1 payout, which took a long time.
There must have been problems.
  • Non Sticky Bonuses
  • No push gaming, no BTG
  • High deposits required for bonuses
  • Very very high wager requirements
• 1 year ago
Hello,

I would like to share my experience with this casino. I registered there in January 2023 and deposited 100 euros. After that I wanted to create a deposit limit because I have a gambling problem to stay in control and not deposit anymore. According to the casino's terms and conditions, you can set deposit limits in your profile and I wanted to do that too. However, instead a page with error 404 came up when I clicked on create deposit limit in the profile. After that I contacted the live chat and asked to set a deposit limit. The chat employee then said I would check it and after a short time he informed me that this tool for creating deposit limits would not work at the moment and that he could not create a deposit limit for me either. For casino guru : I didn't get any chat history from the casino!!! As already mentioned, I contacted the live chat again and the responsible department wanted to get in touch with me but so far no one has contacted me!!

I then gambled away my 100 euros and because I could not set a deposit limit, I continued to deposit until I lost 4450 euros in the casino and had massive financial problems as a result. I can understand casino guru wanting proof but i didn't get any chat history from casino live chat.

I then chatted with the casino chat again about 10 days ago and told them everything again and that they would close my account permanently and that I wanted my money back because I was deceived by the terms and conditions, which clearly state that you can create deposit limits. The chat employee told me she would forward my complaint to the responsible department and they would contact me by email. But no one has contacted me or written to me. If anyone reads this and can help me get my money back then please write or comment here. It's just unfair and very sad when you are so deceived and no one helps you get your money back. Thanks in advance to anyone who can help me and maybe thanks again to casino guru for trying to help me. Please help me people get my money back I would be very grateful if someone knows a solution!
  • Have nothing positive to report
  • You cannot create a deposit limit either via profile or via chat, although this is stated in the terms and conditions
• 1 year ago
Requested withdrawal in the morning, processed the same day and was in my account the next day, good welcome bonus and no maxcashout
  • welcome bonus
  • Good structure of the page
  • good support
  • Not as many game providers as their partner casinos
• 2 years ago
X1Casino is an online casino that offers players a good selection of different games. Withdrawals are processed quickly and the support team is friendly and helpful. X1Casino also offers a nice welcome bonus for new players. The website is clean and easy to navigate, which makes the casino experience even more enjoyable. Overall, X1Casino is a good choice for those looking for a reliable and fun casino experience.
  • Friendly support
  • Good game selection
  • Good welcome bonus
  • Clear website
• 2 years ago
I also signed up at this casino from Mountberg. I can only report positive things, verification went quickly and easily, support is always friendly and competent. The payouts are always processed quickly so after a maximum of 2 days the money is on the account!!!! To the slots, they run clean and round ☺️
  • Fast verification
  • Friendly support
  • Good slot selection
X1 Casino
Dear soko8888,

Thank you for taking the time to post positive feedback on your experience here with us at X1 Casino. We are absolutely flattered to hear such comments and we will keep making sure to do our utmost for you during your stay soko8888

Getting first-hand customer experience and feedback is priceless for us. This will always help us to constantly improve our customer experiences by knowing what we can improve and how we can make your experience more enjoyable at X1 Casino.

While we thank you once again for the above comments, please do not hesitate to reach out if you have any more comments or questions. Our friendly customer support team is available 24/7 to attend to your concerns and requests.

We are wishing you a great day ahead and all the best!

Regards,
The X1 Team

• 2 years ago
Formerly Casino Voila
Since Casino Voila's reputation was so bad
Did they just rename themselves?
However, they are the same scammers
And rip-offs
  • __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
  • Formerly Casino Voila
  • quickly renamed
  • however, the same scammers and rip-offs
X1 Casino
Dear Freudstein,

Thank you for taking the time to review our casino and we are sorry to hear you had a negative impression of us. We are working hard to be better at what we do and we take pride in providing the best possible experience to our players. If there are any specific details about your review that you would like us to fix, kindly let us know so we can investigate and make improvements as appropriate.

The X1 Team.
Safety Index explained

Safety Index of X1 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of X1 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Complaints about X1 Casino and related casinos (47)

47All2Opened19Not solved10Solved16Rejected

Complaints directly about X1 Casino

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