WWin Casino - Player is concerned about fairness of poker software.

I honestly doubt the honesty of the poker software. My account is minus over € 3,500 for three months of play. The hands I lose are beyond every logical and statistical framework. Namely, whether I was too strong before the flop, on the flop and on the turn, on the river 95% of my hands were lost when I was in the hands of the Ukrainians who recently started playing this poker. I also wanted to post a video on youtube channel. Absurd hands, something unseen that will disgust your poker. I understand that they profit from the rake, but so much so that the bill goes deep into the minus and that with an absolute hand no win can be made against the Ukrainians, that is already too much.

Dear Ivo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I would like to ask you to forward any relevant evidence to my email address petronela.k@casino.guru. I will try my best to help you with this case as soon as I’ll obtain supporting evidence from your side. I will be waiting for your response patiently. 

Best regards,

Petronela

Dear Sir / Madam, As soon as I am able to record all hands, I will send you the material on the e-mail listed page. Greetings and I hope your help.

Dear Ivo,

Thank you very much for your reply. I will be waiting for your message patiently. 

Dear Sir, I started shooting my hands, so I'll send you soon. There is too much material, so please be patient.

Greetings

I now have all the clips for the first month of my gameplay, I recorded my hands ... There are two more months to record too ...

Playing hands from the first month of play, have been sent to your mail in the form of a video ... I will patiently wait for your reply, should I continue recording my hands for the next two and a half months?
Greetings,
Ivo

Dear Ivo,

Thank you very much for your quick reply and for all the relevant videos that you have sent me. I checked carefully everything and contacted the casino asking for their standpoint. 

@ WWin Casino, please, could you shed some light on this case? Thank you very much in advance for your reply.

Will it be answered and answered or is there no reasonable answer to that reproach and shame?

We would like to ask the WWin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ivo,

Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch), we are forced to close the complaint as ‘unresolved’. I am sorry I couldn’t help you more in this case.

The casino can reopen this complaint anytime.