The player's withdrawal is delayed for 3 weeks. The complaint was closed as the player stopped responding.
Wunderwins Casino - The player's withdrawal is delayed.
Amount: €60
Wunderwins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Wunderwins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I've been waiting for my money since March 1st.
it's 60€, it was paid out with Mifinity.
And I got blocked for no reason.
support was written to several times, but always get the same answer, it is being checked by the security department, it can take weeks.
I would not recommend this casino to anyone, please do not play here. That's cheating.
Automatic translation:
Public
Public
1 year ago
Hello Volkiii36,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your access to your account until it is finished.
Looking forward to your answer.
Regards,
Nick
