The player's verification is delayed as his documents were rejected at first. The complaint was resolved as the player got verified.
Wunderwins Casino - The player's verification is delayed.
Amount: €350
Wunderwins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Wunderwins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I have the following problem. Last week I requested a withdrawal of €350 on this site. I was asked to send my ID and proof of address, which I did. First they were rejected several times even though they were valid documents. Then I sent them again and on Thursday I was told that this has to be processed by the department now, it takes a maximum of 48 hours, but five days have passed and each time I was told I would be informed by e-mail as soon as it was approved nothing happens in the live chat I am not helped no further help with the e-mail I don't know what to do anymore
Automatic translation:
Public
Public
2 years ago
Hello meyerdennis723,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
