The player's unable to withdraw his balance due ongoing verification. The complaint was resolved as the player received his money.
Wunderwins Casino - The player's unable to withdraw his balance.
Amount: €2,500
Wunderwins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Wunderwins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
on 10.9 2000€ and on 11.9. 500€ requested for payment.
I have uploaded documents, the proof of address may not have been accepted.
Two inquiries by email whether the payout is being processed or the KYC has been done have not been answered.
After a week of waiting with no replies from the casino I need your help to clarify
Thanks in advance. A, Bany
Automatic translation:
Public
Public
2 years ago
Hello elle615,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
thank you for the quick handling of my problem.
Shortly after I submitted this complaint, I received an email from wunderwins that my account was now verified.
Let's wait and see if they transfer the profit.
Thanks again for your efforts, normally I'm more relaxed, but after the casino didn't answer I was worried that they would ignore me. Unfortunately, this happened to me at the Golden Lady with 1000€, so I'm a little more sensitive now. In the future I will have the account verified before I deposit anything and from now on I will only use casinos that you recommend. I've already done something like iwilds, for example, it was completely uncomplicated within an hour.
LG
Edited
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