Home Complaints Wunderwins Casino - The player's unable to withdraw his balance.

Wunderwins Casino - The player's unable to withdraw his balance.

Amount: €2,500

Wunderwins Casino
Bad reputation
Submitted: 18 Sep 2022 | Resolved : 22 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player's unable to withdraw his balance due ongoing verification. The complaint was resolved as the player received his money.

Public
2 weeks ago
Translation

on 10.9 2000€ and on 11.9. 500€ requested for payment.


I have uploaded documents, the proof of address may not have been accepted.


Two inquiries by email whether the payout is being processed or the KYC has been done have not been answered.


After a week of waiting with no replies from the casino I need your help to clarify


Thanks in advance. A, Bany

Automatic translation:
Public
2 weeks ago

Hello elle615,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago
Translation

Hello Nick,


thank you for the quick handling of my problem.

Shortly after I submitted this complaint, I received an email from wunderwins that my account was now verified.

Let's wait and see if they transfer the profit.

Thanks again for your efforts, normally I'm more relaxed, but after the casino didn't answer I was worried that they would ignore me. Unfortunately, this happened to me at the Golden Lady with 1000€, so I'm a little more sensitive now. In the future I will have the account verified before I deposit anything and from now on I will only use casinos that you recommend. I've already done something like iwilds, for example, it was completely uncomplicated within an hour.


LG

Edited
Automatic translation:
Public
1 week ago
Translation

The money was in the account today. Took a few days, but it's here now.


Thank you for your help, it's good to know that you're there if there's a problem

Automatic translation:
Public
1 week ago

Thank you elle615 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
flash_likes
Receive likes on the forum and get yourself an Amazon voucher!
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news