HomeComplaintsWunderwins Casino - The player's experiencing an unspecified issue.

Wunderwins Casino - The player's experiencing an unspecified issue.

Amount: €1,250

Wunderwins Casino
Safety Index:Below average
Submitted: 14 Mar 2023 | Resolved : 27 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's experiencing an unspecified issue for over 2 weeks. The complaint was resolved as the player's account got verified.

Public
Public
1 year ago
Translation

Unfortunately, the casino still hasn't explained why the money isn't there yet. Now wait over two weeks.

Automatic translation:
Public
Public
1 year ago

Dear lukkoz,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wunderwins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
1 year ago
Translation

I paid out €1250 on 02/28. The payment to my account was approved on March 1st. Unfortunately there is nothing until today.

no bonus one verified.

Automatic translation:
Public
Public
1 year ago

Could you please advise since when is your verification complete? ? When was the last time you spoke to the casino and what was it about?

Public
Public
1 year ago
Translation

Is done. Thanks very much

Automatic translation:
Public
Public
1 year ago

Thank you lukkoz for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news