Wunderwins Casino - Player has not received a bonus.

I have now made 2 deposits and 24 hours have passed, the free spins are nowhere to be seen. The customer service just asks to log in again, if they would then be visible. Fortunately, I didn't have time to put a lot of money into that pile. Anyway, I'm looking for casinos from which you have to ask for bonuses.

Dear Safir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you tried to activate? Please, post here a link here, I would like to check the bonus T&Cs.

Have you received any explanation from the casino regarding this situation? Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Dear Safir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.