HomeComplaintsWSMCasino - Player's winnings have been confiscated due to unclear betting limits.

WSMCasino - Player's winnings have been confiscated due to unclear betting limits.

Amount: $500

WSMCasino
Safety Index:High
Submitted: 26 Oct 2024
Case opened Current status

Waiting for player to reply

0d 13h 51m 53s

Case summary

6 days ago

The player from Minnesota faces issues after losing their deposits and having their balance voided for placing bets over $5, which they were unaware of due to insufficient communication about bonus rules. Despite playing with an automatically applied bonus, the casino's customer service did not provide adequate answers regarding the situation.

Public
Public
1 week ago

Made 2 deposits lost 1st one was up to 1100 on the second one. Was at around 500.00 when they voided my balance for making bets over $5.00,not able to recover deposit.

I honestly had no idea I couldn't make bets over $5. When I deposited with BTC I noticed I had a bunch more money than I should have. They placed a bonus automatically to my account without asking or getting a pop-up or having to click a box, awesome I got a bonus! When they gave me bonus I was not told anything about any rules, no pop-up listing any rules. There was no info at all except when I looked in my bonus it showed the playthru. I played for hours getting up to $1100 at one point and d=opting to 30 at one point even. Anyway they just voided out everything without a word that when I talked to customer service and was informed I broke the rules of betting over $5 which I wasn't aware.CS guy didn't ansquestions just said t&c is at the bottom of the pwebsit lol. I broke the rules I get it but taking everything and the circumstances of how I got the bonus with absolutely no info and freely being able to bet whatever I felt like feels wrong.


I will attach CS chat tranacrip

Public
Public
6 days ago

Hello bleek31484,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WSM Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • What kind of bonus did you claim?
  • Was it your first deposit/bonus in the casino?


Please note that it is almost impossible to determine whether you willingly claimed the bonus but as you saw that your balance is higher than the deposited amount, you must have known.

Looking forward to your answer.

Regards,

Nick

bleek31484 has 0d 13h 51m 53s to reply

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