WPT Global Casino - Player locked out of account after winning the jackpot.

I hit a minor jackpot on 5/6/24 & 3 days later I was locked out of my account & still locked out. I’ve been back & forth with the support team. They are saying some money was redeemed but I’m not sure how because I’ve been locked out. They are now saying they are still investigating what happened. I was still able to see the history of the account & looks like someone maybe from inside hacked it. I have screenshots of the request & a video of the minor jackpot

Dear Bupshaw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please clarify which casino you are experiencing issues with? You submitted a complaint about WPT Global Casino, but the screenshots you attached to this complaint seem to be from Chumba Casino.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Bupshaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.