World Sports Betting Casino ZA - Player’s account closed and winnings confiscated.

Hi i registered on world sports betting and received R50 bonus which i played and made R700. Thats when i tried to withdraw but it was rejected due to the turnover thingand i was also told to deposit R50 to make a withdrawal because i played with a bonus. then i continued playing and made a R50 deposit and i won R1000 which i withdrew and then later i couldn't log into my account, it was saying account closed, contact support, which I did and i was given an email saying i should email it with my problem, i did that and i was replied that my account was closed and my winnings were confiscated because i have duplicate or linked accounts, i was asked to give them banking details to send me my deposit but i only received R50 that i only deposited, not the R1000 i won.

I dont have any duplicate accounts.

Please assist me to recover my winnings.

Dear Winleywheat144,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I don't know what does same IP address mean.

Yes, friends are sometimes loggin in to their accounts on my device.

No one has used my email address.

My account was verified, i guess it wouldn't do a withdrawal if it was not.

Even if you can check on their site, if you can try to register while you're already registered.. It will not approve, it will tell you that the ID and number is Registered.

Hi Winleywheat144,

I'm very sorry, but since you confirmed that your friends sometimes use your device to log into their casino accounts, we won't be able to help you resolve this case. Please understand that it is technically very difficult for any online casino to distinguish whether one player is using one device to log into multiple accounts, or multiple players are using their own legitimate accounts from one device.

I strongly recommend using your device exclusively for your own gambling and not sharing it with anyone else.

If there is any additional information I have overlooked, please let me know. Otherwise, I'm afraid I will have to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

How is it possible that one player can use multiple accounts, because when you try to register it tells you that the ID number/phone number/email address is registered?

That is highly impossible to use multiple accounts.

Hi Winleywheat144,

I'm not implying that you did it, but it's possible for one player to use different phone numbers or email addresses from a single PC or phone to create multiple accounts. Since your friends were using your device, we won't be proceeding with this case and strongly recommend against such actions in the future.

I wish I could be of more help. I'm sorry we couldn't resolve this case, but please don't hesitate to contact us if you encounter issues with any other casino in the future. For the reasons mentioned above, I will now reject this complaint. Thank you for your understanding.