The player from Portugal has been asked to pay a withdrawal processing fee. We rejected the complaint because the player didn't respond to our messages and questions.
World Casino Bet - Player’s struggling to withdraw his winnings.
Amount: €700
World Casino Bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
Good morning, I made a bet at the world casino bet(worldbet-365.com) and they gave me a deposit bonus(I deposited 30 and they gave me another 60 euros). After winning the bet I made, I proceeded to withdraw the winnings. To collect the winnings I was asked to make a payment of a 325 euros tax, dps I had to pay a fee (229€) for having used the bonus (which I couldn't use) and they sent a form to fill out to follow the process. Once I had misplaced the mobile contact, I informed the support, who informed me that I had made a mistake in the data, and I had to pay a fee to change it (€175). After doing everything, the chat was closed and since then the chat is in automatic mode. I have access to the profile on the website and the transactions but I don't have screenshots of the chat. Could you help me in any way?
Thanks,
Daniel G********
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Daniel,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics https://bet365-eng.com/.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Mr. Petronella,
The support staff never questioned me about ID verification and I never sent any photos of bi and etc..
Regarding the fees they were paid so that I could raise the money but after the same the support staff gave a "ghost" (gone). And I never raised money from this same site (this would be the first time)
Edited
Automatic translation:
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3 years ago
If there’s any relevant communication, please forward it along with any supporting evidence related to paid fees to petronela.k@casino.guru.
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3 years ago
Translation
Mr. Petronela,
I can only add that I spoke with my bank and the only thing they did to help me was file a complaint about the occurrence( something that did not initially prove available).
Since then, I haven't heard anything about it. In relation to the site, I still have access to it and my account, but I am unable to withdraw the money from the winnings and no refund of the amounts I paid to withdraw it.
Is there any way your team can help me?
Best regards,
Daniel
Automatic translation:
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3 years ago
Thank you, Daniel, for the update. Please forward any relevant communication along with supporting evidence related to paid fees to petronela.k@casino.guru.
