The player from Italy has been asked to pay a withdrawal processing fee. We rejected the complaint because the player didn't respond to our messages and questions.
Hello. I would like to know if this betting site is reliable or not.
I won around € 2000 and tried to withdraw money.
Live Support asked me to pay the fees (300 €) once and then be able to withdraw as much as I want.
I can't deduct the money from the gaming account, but I have to send it separately.
It's safe? Thank you
Dear Sergio,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics https://bet365-eng.com/.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
the site is this. They asked me to pay a first fee based on the winnings.
After the first payment, the taxes would be deducted from the gaming account.
I have completed the KYC verification and have never withdrawn money so much so that I should, in theory, only pay the first tax out of my own pocket.
I await your response, thank you very much
Thank you, Sergio, for your reply. As I mentioned earlier, I would strongly recommend against paying any processing fees or taxes. I don't know any other serious and legitimate casino that would apply or request this kind of fee. If you decide to go ahead and pay the fee, regardless of our recommendation, I’m afraid we won’t be able to help you if something goes wrong. That’s my only concern.
However, the decision is yours.