The player struggles to withdraw his money due an unknown error. The complaint was closed as the player stopped responding.
Woopwin Casino - The player struggles to withdraw his money.
Amount: €3,900
Woopwin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Woopwin Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello dear team.. I have problems with my payout at woopwin.. I can't make any payout because a system error is displayed there every time.. I contacted the support and did everything they advised me .. delete cookies, enter all data manually, etc.. I paid in via Sofort via my checking account and once via credit card..because I thought I could use it to get a payout..I tried all possible payout services and none of them made it possible it is possible for me to make a payment.. I really hope that you might be able to help me..mfg Steven
Automatic translation:
Public
Public
2 years ago
Hello Jonek126,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Since when is this problem ongoing? Did you try all of the withdrawal methods? What kind of solution did the casino offer, isn't it possible for them to set the payout manually?
Looking forward to your answer.
Regards,
Nick
