The player's verification is delayed for a week. The complaint was closed as the player stopped responding.
Woopwin Casino - The player's verification is delayed.
Amount: €300
Woopwin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I sent my verification documents a week ago and haven't gotten an answer yet. Without verification I can't withdraw the 300 euros. I've written to the chat several times and each time I've been told something different. So, hands off Woopwin casino ..Fraud
Automatic translation:
Public
Public
1 year ago
Hello anelyyne,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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