The player's bonus after depositing was not credited for unknown reasons. The complaint was resolved after the player's bonus was credited.
Woopwin Casino - The player's bonus was not credited.
Amount: €40
Woopwin Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made another deposit to the account and the pot to get the bonus but I didn’t get it.
I contacted the chat yesterday but from there no one has answered yet but my question is still there and the text is spinning: waiting for the agent.
Automatic translation:
Public
Public
3 years ago
Hello Asko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
What payment method did you use for deposit? When did you deposit? Is this the first time you haven't receive a bonus after depositing into the casino?
Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Translation
I made my first deposit on 10.10 and it worked well.
I made my second deposit on 15.10 and the bonus had to be the same 100%
I didn't get it and the chat and contact form don't play but
there are still my questions and text we were waiting for the agent.
Deposit with trustly.
Automatic translation:
Public
Public
3 years ago
Translation
Now the chat is playing and I got the answer, Finnish law forbids according to the chat
reportedly that Finnish players will not receive another bonus.
Automatic translation:
Public
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3 years ago
Dear Asko,
Was this explanation from the casino satisfying? You had the first deposit bonus and if the law forbids to have an another one, I don't think the casino will be able to do anything about it. Please let us know.
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3 years ago
Translation
It feels a bit special when casinos are constantly offering new bonuses but
i have tried to tickle the deposit but have not received any information from the casino.
It's about 3 days.
Edited
Automatic translation:
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3 years ago
Dear Asko,
The bonus offers are most likely automaticly sent out to every player but I think there should be a possibility to unsubscribe for it. What did you mean by your last answer? Could you please specify what deposit?
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3 years ago
Translation
I didn’t play the deposit but I cashed it out because I didn’t get the bonus and
now finally came the announcement that the repatriation would be successful.
Automatic translation:
Public
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3 years ago
Dear Asko,
Do I understand it correctly that the bonus has been credited or the case has been resolved other way?
