The player from Austria provided the required documents, however, his account hasn’t been verified. We rejected the complaint because the player didn't respond to our messages and questions.
Woocasino - Player’s struggling to verify his account.
Amount: €80
Woocasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino refused to pay out my winnings. For the first time, my submitted documents were rejected again and again for weeks, due to small things such as not the right background for the ID card (although everything was perfectly recognizable). After that, the casino didn't respond to my requests, I advise everyone against playing at this casino !!!!
Automatic translation:
Public
Public
3 years ago
Dear Luke,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. In the screenshot you attached I see bonus mentioned. Could you please specify which bonus you activated?
What documents have you already provided?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
