The player from Austria provided the required documents, however, his account hasn’t been verified. We rejected the complaint because the player didn't respond to our messages and questions.
Woocasino - Player’s struggling to verify his account.
Amount: €80
Woocasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Woocasino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino refused to pay out my winnings. For the first time, my submitted documents were rejected again and again for weeks, due to small things such as not the right background for the ID card (although everything was perfectly recognizable). After that, the casino didn't respond to my requests, I advise everyone against playing at this casino !!!!
Automatic translation:
Public
Public
4 years ago
Dear Luke,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. In the screenshot you attached I see bonus mentioned. Could you please specify which bonus you activated?
What documents have you already provided?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
