We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Additional comments from the Casino:
Hello!
We would like to clarify and sort out the situation according to your request. The player provided an expired license and we requested an up-to-date document to verify his identity. However, during an additional verification on 17 July 2021, his license was approved.
It is worth noting that the last withdrawal request was submitted on 10 May 2021 at 13:56.
The player was eventually blocked on our platform due to bonus abuse.
We are ready to discuss any additional issues and hope for understanding. Thank you for your attention!
Regards, Woocasino
We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Additional comments from the Casino:
Hello!
We would like to clarify and sort out the situation according to your request. The player provided an expired license and we requested an up-to-date document to verify his identity. However, during an additional verification on 17 July 2021, his license was approved.
It is worth noting that the last withdrawal request was submitted on 10 May 2021 at 13:56.
The player was eventually blocked on our platform due to bonus abuse.
We are ready to discuss any additional issues and hope for understanding. Thank you for your attention!
Regards, Woocasino