HomeComplaintsWoocasino - Player is inquiring help.

Woocasino - Player is inquiring help.

Amount: €1

Woocasino
Safety Index:Below average
Submitted: 04 Mar 2022 | Case closed : 21 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Czech Republic is experiencing some problems. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hello I need to send a contact tel number. I need to be sure that my deleted account is deactivated. Dominik M *** 9 *** 7

Hello I need to send a contact tel number. I need to be sure if it can be removed deactivated. Dominik M *** 9 *** 7

Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago

Dear Dominik,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. What account would you like to deactivate?

Thank you in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
Public
Public
2 years ago

Dear Dominik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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