Wombet Casino - Player's withdrawal has been rejected.

I submitted a withdrawal last Friday they said it should be with me by today. I just logged in to see my withdrawal was rejected. I cannot get an answer by email. So don't know why it was rejected

Dear Lindsss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Was the whole amount returned to your casino account or did it disappear?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No this is my first withdrawal my account is fully verified. And the whole amount was returned to my balance

Thank you for your reply, Lindsss. Have you tried requesting the withdrawal again? Maybe choosing a different payment method could help, if there is any other available.

There are no other payment options available to me. I deposited by Mastercard but cannot withdraw that way. I have had to do inpay transaction. I've requested it again it's still pending.

You can close this complaint my withdrawal was rejected again. I couldn't be bothered dealing with them I used my money and asked them to close my account. Why are casinos so shady this has turned me right off. Your score for this casino is too high as they are so unprofessional. They haven't answered my emails in 5 days. I hope you review their score so people will know you are not getting your winnings off this casino

I am sorry to hear that you have lost all your winnings, Lindsss. At this point, we have no other option but to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.