Wombet Casino - Player’s struggling to complete account verification.

I uploaded my passport and the registration was marked for an hour and then with a green tick, I made a couple of deposits, after I put $ 700 on the withdrawal, I waited two days for silence, then I asked if it was possible to cancel the withdrawal to play, they said now we will write to the department and in 30 seconds they canceled the withdrawal, although before that they said that they don’t have a connection with the department to ask about the payment account, after I put $ 1100 for withdrawal again, I ask support from me if everything is enough for withdrawal, check my profile, support says give me time and then sends a verification link to the profile, after I report that I uploaded my passport a couple of days ago and there it is marked green and the deposit was made in cryptocurrency and the withdrawal is the same, support says: you said that you uploaded the documents then everything is fine, I say so you said that you will check everything and come back and now you refer to my words? it lasted a couple of days, the correspondence with support did not work, since support cannot answer whether I passed full verification, when to expect payment, and so on, they simply answer with incomprehensible phrases and are not interested in helping the player, then they state that the withdrawal lasts 7 days after the KYC check but I passed the test or not, they can’t know and when I pass it, if I didn’t pass, they can’t say either, it seems that I got scammers, please help me, this is all my money that I invested on their website and now I can’t get it back . My mail denis.taubaev@mail.ru for communication.

Dear zasada35475,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, they don’t require additional documents from me, I uploaded my passport and residence permit and there is a green checkmark there, which means that the documents are confirmed. And the deposit was made through the throne and I played in dollars and the withdrawal of dollars through the throne, since I did not make deposits through the cards, additional confirmation is not required in my opinion. All that is left is to pay me the withdrawal amount. I don’t understand why they are delaying the withdrawal, although now the transaction takes about two minutes to pay me and so that I can continue to play further.

Most likely, the check is completed, but the output is frozen.

Could you please clarify whether this institution pays winnings to other players in general, I'm afraid it's just an elementary cashout.

Let's see

Cheers thanks to your help got the output, thank you so much!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, zasada35475, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru