Thank you for your reply, Anto1318. Please understand that these casinos seemingly operate on the same platform, however, that doesn't automatically mean that they are sister casinos and that they share the database of players and their requests. This could work in casinos with better licenses such as MGA or UKGC. Unfortunately, you cannot expect the same player treatement from unlicensed casinos.
I am sorry, but if your account was closed at your request, there is not much more we could do here and we don't think you are entitled to a refund.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Thank you for your reply, Anto1318. Please understand that these casinos seemingly operate on the same platform, however, that doesn't automatically mean that they are sister casinos and that they share the database of players and their requests. This could work in casinos with better licenses such as MGA or UKGC. Unfortunately, you cannot expect the same player treatement from unlicensed casinos.
I am sorry, but if your account was closed at your request, there is not much more we could do here and we don't think you are entitled to a refund.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.