HomeComplaintsWolf Winner Casino - Casino website doesn't load properly.

Wolf Winner Casino - Casino website doesn't load properly.

Amount: A$1,000

Wolf Winner Casino
Safety Index:Above average
Submitted: 02 Feb 2023 | Case closed : 16 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I Purchased the bonus on Magic Ball Multichance, was kicked off it and now cannot log back into the game. I was in the middle of my bonus

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1 year ago

Dear Irishlass22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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1 year ago

Dear Irishlass22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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