The player from Australia is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
I Purchased the bonus on Magic Ball Multichance, was kicked off it and now cannot log back into the game. I was in the middle of my bonus
Dear Irishlass22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?
Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela