Wolf Spins Casino - Player's account has been blocked.

hi got a problem my bonus was took off my account due to me not playing in a time scale but i couldnt play has they froze my account

Dear darkmatt99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Could you please clarify the dispute value of 38£? Did you have any real money funds in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hi yes ive been playing since 2001 but the slot game is wolf spins i did put money on then it went into bonus money which they didnt let me play

Thank you for your reply, darkmatt99. Do I understand correctly that you only had bonus funds in your casino account?

Could you please clarify which casino is this complaint about? Please, post here a link to the casino's website. Thank you.

its wolf spins by jumpman gaming yes i did have bonus funds but i was plying them

Do you have any proof that the account was blocked after you activated the bonus? Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

So the casino only blocked you from accessing two games? Or was the same game blocked in two different casinos?

Did you receive the email as stated in the screenshots? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

this is what ive had on my games i cant even play them this was wolf spins and fluffy wins

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear darkmatt99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi every thing has been sorted so close my case

Dear darkmatt99,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru