HomeComplaintsWizebets Casino - Player experiences withdrawal delay.

Wizebets Casino - Player experiences withdrawal delay.

Amount: €100

Wizebets Casino
Safety Index:Above average
Submitted: 15 Apr 2024 | Case closed : 29 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from the Netherlands was facing issues in withdrawing money from the casino. The Complaints Team tried to gather more information from the player, asking about account verification, deposit history, and last communication with the casino. However, the player did not respond to the inquiries. As a result, we were unable to investigate further and the complaint was rejected.

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7 months ago

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7 months ago

Hello milcho1924,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wizebets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit any real money into the casino? When was the last time you spoke to the casino and what was it about?

Please note that every bonus has wagering requirement which you have to turn over before you can withdraw so I do not completely understand that is the issue.

Looking forward to your answer.

Regards,

Nick



Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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7 months ago

Dear milcho1924,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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