WizBet Casino - Player’s winnings from No Deposit bonus have been cancelled.

they said i claimed multiple bonuses after ignoring me for a week. i talked with luke he made me feel like they were legit but i had my reservations. i only played there the day i won the 100 from their free 20 chip and quit playing all together so as to not get my cashout voided so after talking to luke i stupidly sent in my documents and never heard from them now im worried they will steal my identity or something. luke told me i would be ok to send the 20 dollar deposit after i got his word that the money had been all okd on their end he said thats ok and smart then i went to look at my cash out and found out they canceled it and lied to me on chat that i claimed a bonus before that ive never heard of them before. i kind of expected this. but i didnt expect to see them getting a good rating from you guys !!! i guess you all work together huh?

Dear David, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Firstly, I would like to ask you, why do you think that we promote this casino, since it has been closed on our website since November 2019, when they announced that the casino will be closing soon.

Casino’s home page:

Our review https://casino.guru/wizbet-online-casino-review:

Secondly, please could you send me a link of the specific bonus that you have redeemed, so I could check promotional terms and conditions carefully? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.