The player from Finland is complaining he hasn’t been paid. The player received his money, therefore we closed the complaint as 'resolved'.
Wixstars Casino - Player’s experiencing some withdrawal problems.
Amount: €45
Wixstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Dear Jouni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your complaint correctly. Could you provide more details, so I can understand better what the issue might be? Were your winnings confiscated or you just aren't able to withdraw?
Thank you very much in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
Do not transfer profits to my account. Asshole casino
Edited
Automatic translation:
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4 years ago
Jouni, thank you for your reply. Could you please confirm, that you have passed the KYC (verification) process successfully?
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4 years ago
Dear Jouni,
Thank you for letting me know this great news. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina
