HomeComplaintsWixstars Casino - Player’s experiencing some withdrawal problems.

Wixstars Casino - Player’s experiencing some withdrawal problems.

Amount: €45

Wixstars Casino
Safety Index:High
Submitted: 10 Jun 2020 | Resolved : 15 Jun 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Finland is complaining he hasn’t been paid. The player received his money, therefore we closed the complaint as 'resolved'.

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4 years ago
Translation

No money has been paid

Automatic translation:
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4 years ago

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your complaint correctly. Could you provide more details, so I can understand better what the issue might be? Were your winnings confiscated or you just aren't able to withdraw?

Thank you very much in advance for your reply.

Best regards,

Kristina

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4 years ago
Translation

Do not transfer profits to my account. Asshole casino

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4 years ago

Jouni, thank you for your reply. Could you please confirm, that you have passed the KYC (verification) process successfully? 

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4 years ago
Translation

I am

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4 years ago
Translation

I finally got the money

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4 years ago

Dear Jouni,

Thank you for letting me know this great news. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina

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