The player from Ireland is dissatisfied with the withdrawal process. The player confirmed that the winnings were successfully credited.
I joined casino 3/10/21 deposited funds declined the bonus. Played an won €1,500 withdrawal to credit card and supplied KYC info - withdrawal declined as visa not accepted for withdrawal, so I submitted bank transfer. I have emails saying problem with their system and copy of chat where I’m told I will get my money but now they won’t return my emails and chat does not work. I can forward all emails directly as I can’t figure out how to attach them from my phone - send me an email address and I will provide all correspondence
I joined casino 3/10/21 deposited funds declined the bonus. Played an won €1,500 withdrawal to credit card and supplied KYC info - withdrawal declined as visa not accepted for withdrawal, so I submitted bank transfer. I have emails saying problem with their system and copy of chat where I’m told I will get my money but now they won’t return my emails and chat does not work. I can forward all emails directly as I can’t figure out how to attach them from my phone - send me an email address and I will provide all correspondence
Dear pryan0866,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this was your first attempt at withdrawal? What is the status of your withdrawal, please – is it pending or processed?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear pryan0866,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this was your first attempt at withdrawal? What is the status of your withdrawal, please – is it pending or processed?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hi Kristina
is everything I send you via email private
thanks
Paul
Hi Kristina
is everything I send you via email private
thanks
Paul
Thank you for your emails, pryan0866. I am happy to hear that the first part of your winnings has already been received. I believe it is only a matter of time before you receive the rest of the winnings. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
Thank you for your emails, pryan0866. I am happy to hear that the first part of your winnings has already been received. I believe it is only a matter of time before you receive the rest of the winnings. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
Thanks Kristina I will let you know how I get on and I appreciate the support
Thanks Kristina I will let you know how I get on and I appreciate the support
Hi
all Withdrawals complete and in my account
thanks again
Hi
all Withdrawals complete and in my account
thanks again
Awesome news, pryan0866. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, pryan0866. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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