Wisho Casino - Player's asking for a refund.

So tonight a relative of mine that is a minor decided to use my money for gambling which happend after I left my phone on open by mistake and the website was on open too. The amount that was used was over 1500 Euro. This is not something that has happend before and I’m in a chock moment. I do not know where I start with this since the money is a large amount too. there should always be something u could do to solve any situation like this since it’s cricital and a big problem.

Dear Franklyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How could a minor play in this casino? Do you have an account at Wisho Casino?

Have you tried contacting the casino regarding this issue?

Thank you in advance for your reply.

Best regards,

Kristina

Hi, I should have left the phone and then they should have accessed it. Have contacted the casino and they refuse to make a refund.

Thank you for your reply, Franklyy. I am sure you understand that the casino is in no way responsible for this situation. The casino didn't have a chance to know who was playing and if all deposits were lost, you are not entitled to a refund.

I am sorry, we would really like to help, but it is impossible for us this time. I can only recommend that you do not leave your devices in places where they are reachable by minors. In fact, you should always be the only person who has access to your account.

Please, do not hesitate to let me know if there is anything else we could help you with, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Dear Franklyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.