Wisho Casino - Player's account has been blocked.

I won a small sum on a bonus game. Just after the bonus round, the game was shut down and my € 800 win was out of balance. It was turned off because they wanted a bank statement and where I get my salary from.

I submit my agreement with the company I have located in Finland. Also gave them my bank statement.

I also sent bank statements from the Finnish company stating that it is "salary". The company I work for and am a partner in has a turnover of almost SEK 300,000,000.

suddenly they want the share register for the company. This share book contains all share owners. Name and personal information.

now they refuse to open my account and give me my profit. This company is a Scam company. They hustle people for money.

Dear farre1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the source of income seems to be the only obstacle standing between you and your winnings? Have you provided any other documents to verify your identity?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear farre1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.