Wir-Wetten Casino - Player’s withdrawals have been delayed.

Amount: €1,000

Wir-Wetten Casino

Safety Index:Below average Submitted: 24 Nov 2020 | Case closed : 09 Dec 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal less than two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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Sergey

Unregistered user

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3 years ago

OriginalTranslation

Hello, I hope I can get help here. I made a deposit at WirWetten with a bonus on November 13th and after the end of Wager I then paid out 1000 with EcoPayz. The next day you asked me to send docs even though I was already verified. I did that too. Then you kept telling me I had to wait. And 3 days ago you wrote to me, I will get my money in 24 hours. More than 72 hours have now passed and the status has still not changed and my questions are being ignored. I hope you can help me. Kind regards

Automatic translation:

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Petronela

Complaints Team Lead

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3 years ago

Dear Sergey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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3 years ago

Dear Sergey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.