The player from Germany has requested a withdrawal less than two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Wir Wetten Casino - Player’s withdrawals have been delayed.
Amount: €1,000
Wir Wetten Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Wir Wetten Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I hope I can get help here. I made a deposit at WirWetten with a bonus on November 13th and after the end of Wager I then paid out 1000 with EcoPayz. The next day you asked me to send docs even though I was already verified. I did that too. Then you kept telling me I had to wait. And 3 days ago you wrote to me, I will get my money in 24 hours. More than 72 hours have now passed and the status has still not changed and my questions are being ignored. I hope you can help me. Kind regards
Automatic translation:
Public
Public
4 years ago
Dear Sergey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
