The player from Switzerland had his winnings from sports betting voided. We rejected the complaint because the player didn't respond to our messages and questions.
Wir-Wetten Casino - Player’s experiencing difficulties with sports betting.
Amount: €1,500
Wir-Wetten Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I deposited a total of € 800 and played several tickets with the same Singapor game and also had to take a second game as a combination. Then the Singapore game was simply canceled on all tickets and only the 1.01 combination game was left open. Then I informed Wirwetten of your own terms and conditions, which will be canceled in the event of a 1.0 rating. The support is more than rude and said that this game will not be canceled. After that I wanted to give my money back immediately and was rejected because you have to make the full deposit with at least 1.3 odds. I have now placed bets for € 400 and had to play a combination again, this time I hit a 7 odds and this was already marked as correct when I logged in again today. Has this bet been canceled and now I only want to withdraw my deposit? So this casino is more than a scam
Automatic translation:
Public
Public
4 years ago
Dear Sven,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. As you mentioned yourself, Wirwetten CasinoSi didn’t honor your winnings. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know.
Thank you very much for your understanding.
Best regards,
Petronela
