Wir-Wetten Casino - Player’s account has been closed and withdrawals delayed.

I won 16,800frs on lightning roulette.

er 13,000frs at the sports betting.

they closed my account on wwetten

no one answers my chat and email

I also contacted IBAS and file a complaint

and it's been 1 month

Dear AhmetiFidan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you passed the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that you have not received any explanation from the casino regarding the blocked account? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes my account has been verified and accepted.

no it was a bonus!

no one responds to the email