The player's account has been closed and balance voided without further explanation. We closed the complaint as the player has lost his balance with a promo code from a affiliate which we do not have information about.
Wir Wetten Casino - Player's account has been closed.
Amount: €3,400
Wir Wetten Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Wir Wetten Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hey,
I registered here via the Casinofreak link, filled in my information correctly and got the first deposit bonus after depositing, in the middle of my session my account was closed and emails came up with something vague that there would be no bonus for me, recycled 2000 and cash 3400 or at least another ton would have come from there.
now it’s been three days since you hit your account and no longer respond to emails.
i.e., practically stole the depot + profits.
I thought through this to try my luck.
Automatic translation:
Public
Public
4 years ago
Dear Toni,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would try to get in touch with the casino. Could you please specify which bonus did you use or send us a direct link to it? What explanation did the casino provide. Also please, if you have any proof or relevant conversation between you and the casino send it to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
Public
Public
4 years ago
Translation
Hey,
I emailed them their messages. Their explanation was that I used the code which has not been for me. I just clicked to hear about the Casinofreak link and registered with it, should be found on their website.
Edited
Automatic translation:
Public
Public
4 years ago
Dear Toni,
I've checked your e-mails and I'm really sorry to inform you that we can't help you with this case. As it's a different affilate program and we do not have any information about what realationship does the casino have with the site, we don't have more insight of the case. All I can recommend you for now is to contact CasinoFreak affiliate site where you used the bonus. I'm really sorry that we could not help you more with this one. Is there anything else we can do for you?
Best regards,
Nick
