Winzie Casino - Player’s withdrawal has been delayed and account blocked.

I report them for fraud, I won at Winzie 94 euro made withdrawal on 84 euro, its been over a week and no answer no update what so ever, and today they blocked me when i contacted customer service. Winzie is the biggest fraud company ever exister. I will file a Eu complaint as well.

Dear linusforsberg666,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winz.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a casino bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

the date I contacted them was 2023-12-18 and then I was blocked via my phone number with login.

since then I have not received an answer about my payment, they said 24 H to 5 days withdrawal. no response blocking.

There was some Book, don't remember what it's called, won a total of 94 euros, made a withdrawal of 84 euros. approximately SEK 940. thanks for the reply

Do I understand correctly you played slots only?

Have you activated any bonus on your account?

Has the casino offered any explanation to you since you filed a complaint here?

Please send me any correspondence between you and the casino regarding the issue to my email at tomas@casino.guru

Dear linusforsberg666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.