Winz.io Casino - The player's deposit disappeared.

Hello, I made a deposit to the Ethereum crypto wallet, but did not notice that the wallet accepted ERC20 transfers, but I transferred BEP20, because of my mistake my money was already stuck for as much as 3-4 days! The exchange with which the deposit was made answered me that the money can be exchanged back (returned) only with the participation of the owner of the wallet (i.e. payment system), instead of helping me, the site asks me the same questions about the transaction hash for 3 days in a row and wallet addresses, the process is completely at a standstill, I was not given the slightest feedback, repeating over and over again that some service understands why the payment did not reach (Although I describe several times in a row that I mixed up the address of the ERC20 ethereum wallet for BEP20). With all their desire, they can easily refund the money back to me, because the payment does not disappear without a trace, but instead they block my access to promotions on my account, due to the entrance from 1 IP account of my friend (the account was never used for playing and replenishment and fully verified, from the passport to all bank statements, please help solve the problem, I talked for a day with a technical support agent who could not distinguish the transaction hash from the wallet address, I just want to get my funds back and appeal all unfair restrictions in promotions! https://arbiscan.io/tx/0xa6d509967094061f8256bfe996cc370324afd3e7333f315bbd5b9a60a37e546e - payment confirmation.

Hello mitch228,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winz.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Was this your first ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

If you have entered a wrong wallet, wouldn't it mean that somebody else received it or it was just simply lost during the transaction? Why would the casino have it?

Looking forward to your answer.

Regards,

Nick

Hello, I confirmed the account before the deposit, however, the documents were reviewed after the loss of funds, yes, it was my first deposit at the casino, the support service informs me every day for 4 days that they are waiting for a response from the payment system.

I entered the wallet correctly, but I confused the Ethereum network by contacting those. support of my crypto wallet, I was informed that the funds were not lost forever, and that I should contact the owner of the wallet so that he could solve the problem with the return of funds. I understand that I made a mistake, but I know that it can be corrected, but the case has been standing still since the 11th.

Hello mitch228,

But if you did enter a wrong address, how do you know who owns the one you entered? If you did not enter the casino's wallet, it means that the casino does not have your money and therefor it has nothing to do with the casino.

Dear mitch228,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.