Winz.io Casino - The player's account got closed.

Hello. I started 500usdt I placed a series of bets and it turned out to be +599usdt and I have 1099usdt on my account. Passed full verification of the passport, place of residence, and selfie passport! After that, they simply blocked my account, arguing that I was a scammer and I had several accounts! But I can prove that I have one account! I can even go on video communication! If you can help, at least give a deposit!

Hello Judo2299,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winz.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did the casino provide any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Hello.

1. Yes, it was verified, a photo of a selfie passport with a passport and a photo of registration. All this was 6 days ago
2. Accumulated real money usdt
3. I talked recently about verification
4. Didn't provide anything! As proof, I can provide any photo and go to the video call

Hello Judo2299,

As the verification usually takes up to 14 days and now that time has passed, can you please advise if there's been any update in the case? If still not, we will try to intervene.

Dear Judo2299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.