Winz.io Casino - Player's withdrawal has been denied.

Hi. Everything was fine until I wanted to withdraw. I already withdrew sucesfuly before from the casino, and now they suddenly making it a problem because they think Im from USA. So I sent them plenty of documents stating Im not from USA. They declined all of them. SO I told them if Im from USA then its illegal for them to accept my deposits and I want refund. But they keep saying to verify my account declining both my deposit refund request or cashout request.

If Im from USA they broke the law accepting my deposits and also withdrawing me winnings in the past. Where can I report this? Im sure they can close their casino for breaking law restrictions like that.

Update: they withdrew the cashout request even tho Im suppously in USA! And they refused to refund my deposits which was 10 times more than cashout request!!! They illegally withdrew me money if Im in USA and they illegally took my deposits also from USA.

Dear panpain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which country you are from and which country did you enter during the registration? Have you always played in this specific country?

Also, is there a chanced that you accessed the casino and played while having a VPN on?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I always use VPN. I'm in Canada.

Thank you for your reply, panpain. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear panpain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.