The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised him that withdrawals could take a couple of days or even weeks to process and suggested waiting at least 14 days before submitting a complaint. Despite extending the response time, the player did not respond to the team's inquiries. As a result, we were unable to further investigate the issue and had to reject the complaint.
Winz.io Casino - Player’s withdrawal has been delayed.
Amount: €350
Winz.io Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I made two withdrawals on 10/18. The casino has released and instructed the money. According to the email, Noda pay has also released and prompted the money. This supposedly happened on 10/19. Unfortunately, nothing has landed in my account. My bank has not withheld or returned anything either.
Automatic translation:
Public
Public
1 year ago
Dear Oddo89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
