The player's verification is stuck as his documents are getting rejected. The complaint was rejected as the player stopped responding.
Winward Casino - The player's verification is stuck.
Amount: A$413
Winward Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Winward Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Unable to withdraw winnings I have deposited I keep getting messed around with withdrawal. I have sent my identity documents 5 times I have uploaded directly to the site and via email to security @winward casino. com. But they fail to acknowledge it
I have sent all government issued I'd and bank statement and both cards used to deposit in the last 6 months driver licence working with children check birth certificate medicare card no it goes to my spam I sent them to support nothing . It's a scam don't deposit any money here .
Public
Public
2 years ago
Hello Kylie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winward Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Are you also in touch with the casino and are they responding to you?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hi my verification documents were approved I waited a week again for my withdrawal as told my amount is 606 dollars I'm withdrawing. I still haven't heard anything despite my email to security and support and contact on the site via help. I selected wire transfer
Unreasonable no service no help desk not replying to my email I have waited the time they specifically specified.
Public
Public
2 years ago
Dear Kylie,
I've edited this post as you responded to us since my request and it was not shown properly.
Public
Public
2 years ago
Dear Kylie,
Could you please specify the exact date of withdrawal request and confirmed verification? If the whole process is still within a 14 days time frame, I would only recommend you to wait for the money to arrive. Please let us know if there will be any update until next week. If not, we will definitely try to intervene.
Regards,
Nick
