Winward Casino - Player’s withdrawal has been delayed.

I have had to withdraw my funds twice in the last two weeks. Yes, I provided the necessary information at the beginning of my first withdrawal on 2/7/2020, only to be informed nearly a week later that I needed to provide screenshots of my bank account with bsb/transit number. My withdrawal was then being reviewed by today, the 16/07/2020 for payout. I've been informed that I now need to provide further details of the transactions on my visa and eftpos card and I can find this link on the Winward casino site under banking.

Well, I've searched the site and can't find that link at the bottom of banking.

I fo realise I took a big risk joining this gaming site, however, I feel that I'm just getting the run around.

Yes, the $1000 is back in my gaming account for the second time in nearly 2 weeks.

Help,please.

Dear Angelina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am not sure which link you are referring to. Could you please provide more details so I can understand better what the problem might be?

Is there any relevant communication between you and the casino, that you could forward me? If yes, please send it to kristina.s@casino.guru

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Dear Angelina,

thank you for your message. I checked the banking page https://www.winwardcasino.com/en-FI/banking and I found this:

"• Credit/Debit Card Vouchers of all cards used in the past six (6) months;"

And this is probably the document that the casino requires from you:

https://www.winwardcasino.com/assets/themes/wwc/web/i18n/en/docs/CCvoucher.pdf

And if this link doesn't work, you will find it by clicking on 'Credit/Debit Card Vouchers' there in the banking page (https://www.winwardcasino.com/en-FI/banking) in the section 'Additional verification'.

Please let me know if this information was helpful. If not, we will intervene. Additionally, I would like to ask you to reply directly to this thread in the future. This is for us the quickest and easiest way of communication. Thank you for understanding.

Dear Angelina,

I received your email, that you found the link. Is there anything else I could do for you regarding this complaint? Please let me know in this thread.

We received this email from Angelina:

"Complaint solved.

Thank you"

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.