WinVegasPlus Casino - Player requests refund due to RGIAJ prohibition.

I registered at this casino in February and made several deposits. To my surprise, they allowed it without any issues, despite me having a document issued by the Spanish government’s RGIAJ that prohibits registration and online gambling. Additionally, I later realized that some of the games offered by this casino are not allowed for Spanish players. For these two reasons, I consider it unfair and request a refund of the deposits I made.

So far, my experience here is a 0.

Hello Bol8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinVegasPlus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What is your current casino balance? When was the last time you spoke to the casino and what was it about?

Please note that unless the casino restricts a registration from a specific country, you are free to play there. If your country has specific laws for gambling, the player is responsible to follow that and the casino is not obligate to refund anything.

Looking forward to your answer.

Regards,

Nick

I requested the closure of the account last February on the same day the 27th, with which the account is closed and the balance was 0. Do not make any withdrawals. Only the losses of the deposits. I am a player, not a player. The point is that having this prohibition I understand that my registration did not have to be validated, and I was also able to know that some of his games were not allowed for Spaniards, which would also be unfair if profits had been obtained in these. It was a relapse and having the ban active it should not have been allowed because of that and the issue of restricted games I was able to get my deposits refunded.

We are asking for your help in this matter.

thank you. These days I have been emailing the casino about this matter and they are rejecting the refund. I have an email and I have attached a screenshot of it.

Hello Bol8,

Unfortunately, if you had zero balance, you are not entitled for any kind of refund or money. You played there as you would in any other casino. If the casino would refuse to pay out your winnings due your country of registration, it would be a different case but this is a different matter.

Is there anything else we could assist you with?

The refund that is being requested is for the deposits I made there, as I am telling you, I have a document prohibiting online games from rgiaj and it had no effect on this website, being able to make all those deposits and play without any problem, it was an impulse in a relapse. And we have asked for explanations as to why that document on their website had no effect but we have not received a response.

just denial.

Hello Bol8,

As stated above, registration at RGIAJ has no effect in this casino as they do not have a Spanish license. It is entirely up to the player to be aware where the RGIAJ has effect and their responsibility in which casino do they register. Unless you ever requested for a self-exclusion in the casino, you are not entitled for any kind of refund.

You always have to request it directly from the casino otherwise no refund will be ever processed back.

The complaint will be now closed for the above explained reason.

Best regards,

Nick