Winstoria Casino - The player struggles to verify his account.

So, I am having an issue regarding the verification of my documents. When I uploaded my documents, I got a message that my account could not be verified because I have the same documents in another account. But I don't have a second account in winstoria. Still waiting for an answer from the financial department

Hello noname98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Since when are you registered in the casino? Does anybody else play from your household in this specific casino?

Looking forward to your answer.

Regards,

Nick

Hello! My problem has been solved. Thank you very much for your actions and your time.

Thank you noname98 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick