HomeComplaintsWinstoria Casino - Player’s struggling to withdraw her winnings.

Winstoria Casino - Player’s struggling to withdraw her winnings.

Amount: €500

Winstoria Casino
Safety Index:High
Submitted: 08 Oct 2022 | Resolved : 18 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Finland is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

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2 years ago
Translation

I have sent the casino the documents they requested and my account has been confirmed. I won 500 euros without bonuses but I can't get my money into my bank account. I have tried countless times to transfer but the money is returned to my game account. I tried to transfer 400 euros first, but the financial department asked to reduce the amount to 200 euros. I then tried to transfer 200 euros, but they haven't been paid either.

Automatic translation:
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2 years ago

Dear salmentori,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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2 years ago

Dear salmentori,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

Hey!

I have received my 500 euro win from Winstoria casino. It's okay now

T.Sakme H*******

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, salmentori, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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