The player from Germany is dissatisfied with the casino’s RTP (Return to Player). The player decided he wanted to close this complaint.
Winstoria Casino - Player complains that he didn’t win anything.
Amount: ??
Winstoria Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I asked the casino to close my account as it sounds like a rip off to me. I played with 1.5 euros, got free spins, win is 3 euros. Played with 2 euros, the highest win was 26 euros. I think it's better to block something like that. The give a 96.6 probability of winning. I deposited several thousand euros and calculated that the casino only has 22%. You have to do something and I need help!
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1 year ago
Dear Maldadorog,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Best regards,
Kristina
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1 year ago
Translation
I can't believe I got banned!!!
I think casino should immediately ban customer if he bid on it!! it happened, you can close the case. Thanks
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1 year ago
Translation
Casino states that they have 96.6% chance of winning, according to my experience and several thousand euros that I wagered, the probability of winning is 36.6%
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1 year ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. We will now close this complaint as per your request.
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